Shipping & Returns

Shipping Information

U.S. Shipping

We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes.

International Shipping

  • Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
  • Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. 

Return Policy

We hope you love your purchase. However, our customer care team is happy to help you make a return.

  • To return an item, please click here.
  • We accept returns within 14 days once the item is received, returns sent back outside of this window cannot be processed.
  • We accept merchandise that is in unworn, unwashed with original tags attached for a full refund.
  • Items purchased on sale are not eligible for a return but we will do our best to provide an exchange if stock is available.
  • If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
  • Shipping charges are non-refundable.
  • We are not responsible for lost, held, stolen, or damaged packages once they have been shipped. If your order has been lost, stolen, damaged, and or held please reach out to: info@tracyjamescollection.com to follow the next steps in filing a claim with the shipping carrier for your order.

Upon receipt of returned goods we reserve the right to deny a refund if returned merchandise does not meet our policy requirements.

To make a return

To return an item, please visit us here. You will be prompted to start a return by providing your email address or the order number and shipping zip code. Shipping labels will automatically generate once the return request is submitted and a $10 processing fee will be deducted from your refund.

If you are an international customer trying to process a return, please contact us at info@tracyjamescollection.com.

To make an exchange

If you wish to exchange an item for a different size or color, please contact info@tracyjamescollection.com and our team will happily assist you.

Need help? Send an e-mail to info@tracyjamescollection.com.

General 

Returns and exchanges must be delivered to our warehouse within 14 days of the delivery date for a full refund. Any return received after 14 days will be returned to sender. Once your return is processed (can take up to 14 days), you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner.  

International Orders

If you are a customer located outside of the United States, please email info@tracyjamescollection.com to initiate your return. At this time, we do not offer free exchanges for international customers.

Payment Methods

We accept all major credit cards and Google Pay.

    Pre-order Items

    1 month prior to a products expected ship date, we launch some styles on pre-order. We collect 100% of funds upon checkout. If you have questions regarding pre-order items please contact our customer service team. 

    Dates for pre-order items are subject to change due to production or shipping delays.

    Orders containing PRE ORDER items will not ship until the item is in stock. If you would like to receive your other items before, we can make that adjustment for an additional $10. If not, your whole order will ship together.

    You cannot cancel your order once it is placed. You are able to return the item once it is received, as long as you request a return label before the 14 day return window.