Shipping policy
Shipping Information
U.S. Shipping
We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes.
International Shipping
- Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
- Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase.
International Orders
If you are a customer located outside of the United States, please email info@tracyjamescollection.com to initiate your return. At this time, we do not offer free exchanges for international customers.
Payment Methods
We accept all major credit cards and Google Pay.
Pre-order Items
1 month prior to a products expected ship date, we launch some styles on pre-order. We collect 100% of funds upon checkout. If you have questions regarding pre-order items please contact our customer service team.
Dates for pre-order items are subject to change due to production or shipping delays.
Orders containing PRE ORDER items will not ship until the item is in stock. If you would like to receive your other items before, we can make that adjustment for an additional $10. If not, your whole order will ship together.
You cannot cancel your order once it is placed. You are able to return the item once it is received, as long as you request a return label before the 14 day return window.
